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Customer Service

Shipping & Delivery

Please note that some Parcels have be to signed for when delivered, if someone will not be in to appect the Parcel, the Parcel is retained at the local depot and will be held for 3 days. After 3 days the Parcel is returned back to 123 Pools at a cost of £6.99, This Charge plus a further £5.99 will be charged to the customer for re-delivery

We would prefer an alternative address if the above is likely to happen at your chosen delivery address.

A. Where we deliver

We deliver to the World, Please e-mail us separately for International Postal charges and courier charges

All deliveries must be signed for except for items sent by post and which are small enough to be put through your letterbox. Please make sure you keep the receipt enclosed with your goods.

At times due to unforseenable reasons, delivery times can not be met, in this case Courier will downgrade the service and refund the difference.

NOTE: SURCHARGES THAT WILL BE ADDED ON TOP OF THE DELIVERY CHARGES STATED

A delivery surcharge ONLY FOR THE ZONES LISTED BELOW will be added to the total order cost when debiting your account.

ZONE 2: The Highlands and Islands of Scotland, including the following Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE.

The surcharge will be an extra £5.99 plus VAT on the normal delivery prices stated.

ZONE 3: Northern Ireland, Isle of Man, Isles of Scilly. Postcodes: BT, IM, TR21-25.

The Surcharge will be an extra £5.99 plus VAT on the normal delivery prices stated.

We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 3-5 working days or a premium service, and whether or not you have all of your products delivered at the same time. You only pay one delivery charge for each order, irrespective of the number of products ordered.

The applicable delivery charge is shown on the order form . There are additional charges if you choose a premium delivery service, You will always be able to see all applicable charges before submitting your order. There can be errors at time with the software calculating each weight of the product, when this occurs, the webstore charges more than the actual cost, in this instance we will call customers and inform them that they will be charged at the normal standard rate

For larger products, in weight and size, there is an additional charge applicable, All wooden Staffs above 60inches in height, Punching Bags, Wing chun Dummies, will Incur extra cost and before the order is processed Customers will be notified and you would have the option of either conforming or cancelling the order

The goods will be dispatched by a reputable carrier, at a service chosen on checkout. Times of delivery are estimated as accurately as possible but can be subject to delays out of our control and therefore we cannot be held responsible.

In the case of non-delivery or missing parcels, normal channels will be pursued before replacement or compensation is allowed.

Deliveries must be checked by customers before signing receipt from carrier. The company will not be responsible for goods damaged in transit if signed for with no reference to condition delivered in.

Any damages or shortages must be notified in writing within 1 day of receipt.

Signed proof of carrier required where complete parcel is damaged or there are shortages of items.

Where goods are lost, damaged or distorted after delivery, and the ownership has yet to pass, the purchaser will indemnify us against this loss provided it has not resulted from our negligence.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Privacy & Security
We collect personal information not only to fulfill your order, but also to make our services are more rewarding and easier for you to use. We primarily use this information for internal purposes, such as studying our customers' preferences and improving the customer experience. However with your permission, we may also use your information to contact you for account and promotional purposes. We will only share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, processing credit card payments, providing customer service and other similar functions. Such companies may have access to your personal information in order to perform their roles, but they may not disclose your information for other purposes.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us as indicated below.
Returns & Replacements

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods if the item is unused. However, this right does not apply to certain items such as personalised products, . If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods.The cancellation must be made by a letter, or e-mail.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

If you need to return all / part of your order for size / item exchange, please return to :

123 Pools
12 Old Mill Road
Torquay
Devon
TQ1 1JT

tems returned within the seven-day cooling off period

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

  • • Where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
  • • Where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
  • • We will refund only standard (Airmail) postage charges for items delivered outside the UK
  • • Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Items returned After 7 day returns guarantee

Where you are withdrawing from your purchase more than seven days after delivery , and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

There will be a charge of £5.99 per parcel for re-delivery in UK for exchanges after the 7 day period, Please ensure that your cheque in payment of these charges is enclosed with your returns and that cheque guarantee card number is written on the reverse. Include a copy of the Invoice together with your further instructions for Exchange/ Refunds

No return goods will be accepted unless previously agreed with 123 Pools. Returns under complaint must indicate invoice number and the 123 Pools reference number.

Refunds and exchanges can only be made for goods that are returned with the original packaging, unworn, unused and unwashed.

Abuse/misuse/incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. 123 Pools can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.

All other refunds after the 7 day period will be liable for an administration charge of 10% of the total invoice price.

Ordering
123 Pools prime objective is to ensure the safety of the customer with regards to the safe use of products. 123 Pools staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. Detailed instructions about the appropriate use of all products is available online.123 Pools cannot be held responsible for inappropriate use or misuse of the products supplied.
Payment, Pricing & Promotions
Our payment gateway is designed so that your credit card details are never entered into our site. They are processed at PayPal or Stripe which uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online, as all transactions are performed by PayPal. We do not store any credit card details, so additions to orders that are already placed will require you to place a new, separate order.
Viewing Orders
You can login on your account to view current and previous orders.
For Intex products, it is a condition of purchase that the customer must contact the Intex Help Line (Tel: 0844 561 7129) in the event that the product is faulty on receipt or during the guarantee period. Intex will send you a replacement product/part free of charge. In the unlikely event that you should experience problems with the Intex service please do not hesitate to contact us.
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Do you have a question about your order status or purchase you are considering?

  • Phone: +44 (01803) 473563
  • Address: 12 Old Mill Road. TQ1 1JT.
  • Company No 10213151
  • VAT Number 244835689